Support

  • How many licenses do I need to perform Drive Image backups of 3 servers?

    In order to perform Drive Image backups, Uranium must be installed on the machine of which it performs the copy.

    Technical support, Presales, Drive image backup
  • How many databases can I back up with a Pro DB or Gold license?

    You can back up an unlimited number of databases running on an unlimited number of servers (MySQL, MariaDB e SQL

    Technical support, Presales, Database backup
  • Can I perform backups of VMs on VMware ESXi Free Hypervisor hosts?

    Yes, you can perform hot backups of virtual machines running on VMware ESXi Free Hypervisor hosts. Free Hypervisor hosts doesn’t

    Technical support, Presales, Virtual machine backup
  • Do I need to pay for extra support or future updates?

    All the commercial licenses of Uranium Backup includes – and always included – free support and updates. These policies may

    Technical support, Presales
  • Are the Uranium Backup licenses lifetime?

    Yes, all the Uranium Backup licenses are lifetime. You can purchase and activate Uranium Backup directly from our e-commerce. The

    Technical support, Presales
  • Why doesn’t Uranium allow to rotate tapes?

    Tape libraries / autoloaders are not supported. Uranium only supports single slot tape drives.

    Technical support, Backup to tape
  • How can I back up data to multiple tapes?

    Uranium Backup doesn’t support append backups and multisession tapes. It fully erases the tape at every execution of the backup.

    Technical support, Backup to tape
  • Why is the end of tape reached?

    Tapes are affordable and reliable storage peripherals but their maximum capacity is affected by several variables. We published this article

    Technical support, Backup to tape
  • Why can’t Uranium copy a remote SQL Server backup to common destinations?

    Permissions must be carefully configured when you set up a remote SQL Server backup with both main and common destinations.

    Technical support, Database backup
  • Why can’t Uranium verify the integrity of a SQL Server backup?

    Occassionally, you need to clean the SQL Backup and Restore History. For more information, refer to this article from Microsoft:

    Technical support, Database backup
  • Why does the Exchange backup not truncate transaction logs?

    Uranium can back up Exchange mailboxes, in .pstformat, not the entire Exchange server. For this reason, there’s no procedure to

    Technical support, Exchange backup
  • Why does the Exchange backup give an authentication error?

    To successfully complete the Exchange backup directly to a NAS, or to any network path, the users of the group

    Technical support, Exchange backup
  • Why doesn’t Drive Image delete previous backups?

    For a fully functional Drive Image backup (delta update, volume mounting, bare metal restore), the backup must be performed on

    Technical support, Drive image backup
  • How do I change the IP address of an Exchange Server?

    Uranium Backup must be installed on the same machine of the Exchange Server in order to perform the backup of

    Technical support, Exchange backup
  • Why can’t I restore a machine from a Drive Image backup?

    In order to successfully complete a restore of a machine it’s required that: the folder WindowsImageBackup, ontaining the backup, must

    Technical support, Drive image backup
  • Why can’t I complete a Drive Image backup to RDX?

    In order to complete with success a Drive Image backup to RDX, the drive must be configured in Fixed mode.

    Technical support, Drive image backup
  • How can I recover a single file from a Drive Image backup?

    With Windows 8 and higher, you just need to access the WindowsImageBackup folder, where the Drive Image backup is stored,

    Technical support, Drive image backup
  • Why can’t I restore an Hyper-V VM?

    In some cases of restore performed on servers with different hardware (compared to the original machine), Uranium may not be

    Technical support, Virtual machine backup
  • Why does Uranium give the error not enough space?

    It’s required an amount of free disk space of two times the virtual machine size in order to complete the

    Technical support, Virtual machine backup
  • What are VMware Virtual Disk Storage APIs (VDDK) for?

    The use of the VDDK APIs is allowed by VMware only with ESXi licensed hosts. VDDK libraries allow: better backup

    Technical support, Virtual machine backup
  • Why does Uranium ignore the General Options of the backup set?

    The General Options of the backup set only affect the copies performed inside the Common Destinations. So, you must enable

    Technical support, Files and folders backup, Drive image backup, Virtual machine backup, Database backup, Backup to tape, Exchange backup
  • Why does Uranium skip the full backup?

    While configuring the incremental / differential files and folders backup, Uranium allows to specify a day of the week for

    Technical support, Files and folders backup
  • What’s the difference between incremental and differential backup?

    An incremental backup is a copy of the data created and modified since the latest backup execution, both incremental or

    Technical support, Files and folders backup
  • Why can’t Uranium access to mapped drives?

    LWindows loads network mapped drives at the logon. For this reason, we suggest to alway specify network drives with absolute

    Technical support, Files and folders backup
  • How do I enable synchronization?

    To enable synchronization, right-click on the element you want to synchronize and select Enable/Disable file deletion in the destinations (direct

    Technical support, Files and folders backup
  • How do I export the backup set logs?

    To export a log of a backup set execution, just right-click on the log and select Export log:

    Technical support, General
  • What are the advantages of installing the Uranium Backup service?

    The installation of the Uranium Backup service allow to manage execution collisions between 2 or more backups that might run

    Technical support, General
  • What is Quiescing? How do you configure it in Uranium?

    According to the definition provided by the official VMware website, Quiescing is a process where the data that are present on the disk

    Technical support, Virtual machine backup
  • Can I uninstall Uranium Backup?

    The following page provides steps on how to uninstall Uranium Backup.

    Technical support, General
  • Is Uranium Backup GDPR-compliant?

    Yes, it is. In order to help you with the GDPR compliance, we prepared three technical articles: GDPR: guide to

    Technical support, Presales
  • How to protect your backup folder from CryptoLocker and other ransomware in an Active Directory Domain Services

    We are going to show how to create a secure folder that only the domain administrator and the backup user

    Ransomware
  • How to protect your backup from CryptoLocker and other ransomware using an FTP destination

    Another way is to save the data in a NAS through FTP. A NAS is the perfect device to store your backups

    Ransomware
  • The solution to CryptoLocker and Ransomware? Prevention

    CryptoLocker is a ransomware a malware that silently encrypts data to ask for a ransom to decrypt them, a true

    Ransomware
  • 1.Activate Uranium Backup Professional

    You can manage your backups directly from the Console, by subscribing to a Uranium Backup Professional plan, or by activating

    Manual, Uranium Backup Professional
  • 1. Activating Uranium Backup

    Follow these steps to activate your licenses: 1. Download Uranium Backup from this page and install it 2. Launch Uranium

    Manual, General configuration
  • 1. Configuring a drive image backup

    Feature available in all Uranium Backup commercial editions. Drive image backup is available on Vista, 2008, 7 and later systems If you want

    Manual, Drive Image and System State
  • 1. Configuring a files and folders backup (synchronization, exclusions, compression, encryption, locked files, rotation)

    Feature available in all Uranium Backup editions, Free included. Files and folders backup is the simplest and most common type

    Manual, Files and folders backup
  • 1. Configuring a microsoft sql server backup

    Feature available in Uranium Backup Pro DB and Gold editions. Data aren’t all the same. While it’s very important to protect

    Manual, Database backup
  • 1. Configuring a tape backup

    Feature available in Uranium Backup Pro Tape and Gold editions.  Thanks to their long durability and high capacity, tapes are a

    Manual, Tape backup
  • 1. Configuring a VMWARE ESX / ESXI / VSPHERE backup

    Feature available in Uranium Backup Pro Virtual and Gold editions. ESX/ESXi/vSphere is a very popular virtualization platform, developed by VMware. Such a widespread OS

    Manual, VM backup
  • 1. Configuring an exchange mailboxes backup

    Feature available in Uranium Backup Pro DB and Gold editions. Note: Uranium can perform mailbox backups of Microsoft Exchange 2010 SP1 and

    Manual, Outlook and Exchange backup
  • 1. Using the cloud client

    Feature available in all Uranium Backup editions and also as a free standalone product. Since version 8.9.0 we introduced a Cloud

    Manual, Cloud backup
  • 1. Using the ftp client

    Feature available in all Uranium Backup editions, Free included. FTP (File Transfer Protocol) is a network protocol that allows a host to

    Manual, FTP backup
  • 2. Configuring a cloud backup to AMAZON S3, ONEDRIVE, GOOGLE DRIVE OR BOX

    Feature available in all Uranium Backup commercial editions. Since version 9.3.0, Uranium Backup can back up your data to several cloud storage services. We

    Manual, Cloud backup
  • 2. Configuring a files and folders incremetal or differential backup

    Feature available in all Uranium Backup editions, Free included. Since version 9, Uranium Backup can perform incremental backup and/or differential backups of files

    Manual, Files and folders backup
  • 2. Configuring a ftp backup

    Feature available in all Uranium Backup commercial editions. Let’s see a basic feature of Uranium Backup: the FTP backup. Webmasters and site builders need to

    Manual, FTP backup
  • 2. Configuring a system state backup

    Feature available in all Uranium Backup commercial editions. In a nutshell, a System State backup is a “lightweight” edition of the drive image backup, available

    Manual, Drive Image and System State
  • 2. Configuring a VMWARE ESX(I) / VSPHERE incremental backup

    Feature available in Uranium Backup Pro Virtual and Gold editions. Uranium Backup 8.10 brings several improvements to the ESX(i)/vSphere backup functionalities. The most

    Manual, VM backup
  • 2. Restoring a microsoft exchange mailbox

    Feature available in Uranium Backup Pro DB and Gold editions. Note: Uranium can perform mailbox backups (and restore) of Microsoft Exchange 2010

    Manual, Outlook and Exchange backup
  • 2. Restoring a SQL server database

    Feature available in all Uranium Backup editions, Free included. To restore a Microsoft SQL Server database, open the Restore menu and select Restore SQL Server

    Manual, Database backup
  • 2. Restoring from a tape backup

    Feature available in Uranium Backup Pro Tape and Gold editions. To restore a backup from a tape, open the Restore menu and select Restore from

    Manual, Tape backup
  • 2. Using the Uranium Backup scheduler

    Feature available in all Uranium Backup editions, Free included. Let’s talk about a basic feature of Uranium Backup, the scheduler.

    Manual, General configuration
  • 3. Configuring a MYSQL / MARIADB database backup

    Feature available in Uranium Backup Pro DB and Gold editions. Since version 9.1.0 Uranium Backup can perform backups of MySQL and MariaDB

    Manual, Database backup
  • 3. Configuring a VMWARE ESX(I) / VSPHERE replica of a virtual machine

    Feature available in Uranium Backup Pro Virtual and Gold editions. Since version 9.4.0, Uranium Backup can perform replications – also known as replicas

    Manual, VM backup
  • 3. How to optimize the tape capacity

    There’s a lot of confusion regarding the advertised and effective capacities of the tapes. Usually the cartridge box shows the

    Manual, Tape backup
  • 3. How to restore from a files and folders incremental or differential backup

    Feature available in all Uranium Backup editions, Free included. To restore from a files and folders incremental or differential backup,

    Manual, Files and folders backup
  • 2.Connecting an Uranium Backup client to Professional

    Uranium Backup Professional enables connection, grouping, and organization of Uranium Backup clients. With this plan you can manage your clients

    Manual, Uranium Backup Professional
  • 3.Manage your backup sets

    You can manage your backups directly from the Console, by subscribing to a Uranium Backup Professional plan, or by starting

    Manual, Uranium Backup Professional
  • 3. Restoring from a drive image backup

    Drive Image backups (also known as system image backups) performed by Uranium are fully compliant with Microsoft specifications, allowing you to perform restore operations without the

    Manual, Drive Image and System State
  • 3. Running Uranium Backup as a service

    Feature available in all Uranium Backup commercial editions. There are situations in which you need to run a backup software as a service.

    Manual, General configuration
  • 4.Check the results of your backup sets

    After connecting the Uranium Backup clients, the Console starts collecting the data of the backup sets performed. For each Group

    Manual, Uranium Backup Professional
  • 4. Configuring a hyper-v virtual machine backup

    Feature available in Uranium Backup Pro Virtual and Gold editions. Since version 8.9.5 Uranium can perform backups of virtual machines running on Hyper-V hosts. A

    Manual, VM backup
  • 4.How to execute the restore from a Drive Image backup with the Uranium Backup Recovery Disk

    In order to recover a Drive Image backup, you have to use the recovery disk of Uranium Backup. To create

    Manual, Drive Image and System State
  • 4. Restoring a MYSQL / MARIADB database

    Feature available in Uranium Backup Pro DB and Gold editions. To restore a MySQL / MariaDB database from a backup follow these simple

    Manual, Database backup
  • 4. Using the special strings

    The special strings are a set of strings that can be specified in paths and names. General: %UN%: the name

    Manual, General configuration
  • 5.How to use Uranium Backup encryption

    Cryptography is a Uranium Backup feature available in the General Options of the software, in the tab General, at the

    Manual, General configuration
  • 5.Receive summary emails on backup results

    You can manage your backups directly from the Console, by subscribing to a Uranium Backup Professional plan, or by starting

    Manual, Uranium Backup Professional
  • 5. Restoring an ESX(I) / VSPHERE virtual machine

    Feature available in Uranium Backup Pro Virtual and Gold editions. To restore a VMware ESX(i)/vSphere virtual machine, open the Restore menu and select Restore an

    Manual, VM backup
  • 5. Restoring from a system state backup

    A System State backup includes the following components: Boot files, including the system files, and all files protected by Windows File Protection

    Manual, Drive Image and System State
  • 6.Enable notifications for specific events

    You can manage your backups directly from the Console, by subscribing to a Uranium Backup Professional plan, or by starting

    Manual, Uranium Backup Professional
  • 6. Restoring a HYPER-V virtual machine

    Feature available in Uranium Backup Pro Virtual and Gold editions. To restore a Microsoft Hyper-V virtual machine, open the Restore menu and select Restore a

    Manual, VM backup
  • 7. Backup and restore of vSphere VMs: required permissions

    The account used to perform backup operations via Uranium must have the following permissions: Privilege level Permission required Datastore FileManagment

    Manual, VM backup
  • 7.Check your backup history

    You can manage your backups directly from the Console, by subscribing to a Uranium Backup Professional plan, or by starting

    Manual, Uranium Backup Professional
  • 8.Check the infrastructure of Uranium Backup

    With Uranium professional “infrastructure” feature, you can remotely monitor all information regarding the status of Uranium backup and related backupsets,

    Manual, Uranium Backup Professional
  • GDPR and backups: best practices

    Note that this article is for informational purposes only. It is not intended to and should not be relied upon

    GDPR
  • GDPR and encryption

    Note that this article is for informational purposes only. It is not intended to and should not be relied upon

    GDPR
  • GDPR: guide to compliance

    Note that this article is for informational purposes only. It is not intended to and should not be relied upon

    GDPR
  • How to configure a backup to FTP with Uranium Backup

    Discover in just a minute how to configure a backup to FTP with Uranium Backup! The Backup to FTP can

    Video tutorials
  • How to configure a backup to tape with Uranium Backup

    Discover in just a minute how to configure a backup to tape with Uranium Backup!

    Video tutorials
  • How to configure a Drive Image Backup with Uranium Backup

    Discover in just a minute how to configure a Drive Image Backup (also known as System Backup) with Uranium Backup!

    Video tutorials
  • How to configure a MariaDB backup with Uranium Backup

    Discover in just a minute how to configure the backup of a MariaDB database with Uranium Backup!

    Video tutorials
  • How to configure a MySQL backup with Uranium Backup

    Discover in just a minute how to configure the backup of a MySQL database with Uranium Backup!

    Video tutorials
  • How to configure a VMware vSphere backup with Uranium Backup

    Discover in just a minute how to configure the backup of a VMware vSphere virtual machine, with Uranium Backup!

    Video tutorials
  • How to configure an Exchange backup with Uranium Backup

    Discover in just a minute how to back up your Microsoft Exchange mailboxes with Uranium Backup!

    Video tutorials
  • How to configure an Hyper-V backup with Uranium Backup

    Discover in just a minute how to configure the backup of an Hyper-V virtual machine, with Uranium Backup!

    Video tutorials
  • How to configure an incremental/differential backup of files

    Discover in just a minute how to configure an Incremental/Differential backup of files and folders. The most efficient way to

    Video tutorials
  • How to configure an SQL server backup with Uranium Backup

    Discover in just a minute how to configure the backup of an SQL Server database with Uranium Backup!

    Video tutorials
  • How to install the Uranium Backup service

    Discover in just a minute how to install Uranium Backup as a service! The service allows Uranium to perform backups

    Video tutorials